FAQ

Emails addressed to you may be deemed to be spam or spam emails and may not be delivered. Please add "@kuska.jp" to the receiving domain and try again.
Please also check the "Junk Mail" folder and the "Trash Can" just in case. Please note that some mobile phone email addresses may not be able to receive your emails.
If you can call us, we can also check the order status.
Inquiry phone number: 0772-42-4045

If you would like to return or exchange, please contact us within 7 days of the product's arrival.
*For details, please refer to "3. Regarding returns, exchanges, and cancellations" in the User Guide

You can change your order. However, responses will vary depending on the timing of shipping, so we will check the situation before responding.
*For details, please refer to "3. Regarding returns, exchanges, and cancellations" in the User Guide

You can place an order, but the only payment method is cash on delivery.
TEL: 0772-42-4045
FAX: 0772-42-4731

The payment methods available at our store are as follows:
- Credit Card
- PayPay
- Rakuten Pay
- au PAY
- dPayment
- Convenience store payment (prepayment)
- Bank transfer (prepayment)
- Cash on delivery
Please note that payment methods available are subject to change.

Many credit card payment failures and errors are due to usage restrictions and security by credit card companies, so we are unable to confirm the reason for the error or identify the cause.
For the cause of the error and how to resolve it, please contact the credit card company directly.

Card debits vary depending on the closing date of the card company you are signing up for.
Usually, the debit will be made the month after your order or the month after the order.
For more information, please contact your credit card company.

Regardless of the payment method, we only accept single payments.

Estimates can be issued. If necessary, please let us know your requests by email.

You can issue it from the "Order History" section of the member site.

It's 880 yen. However, this is a service for purchases of 8,800 yen or more.

The cash on delivery fee is a flat rate of 440 yen.

We will ship within 3 business days of your order.
The estimated shipping date will be sent to the customer by email after we confirm the details of your order.
You can check the delivery status using the inquiry slip number and delivery number listed in the email.

You can specify the delivery date and time from the purchase page. However, in most cases, the delivery date and time are not specified, so the shortest arrival time will be.

We apologize for the inconvenience, but please check the delivery status using the inquiry slip number and delivery number listed in the order confirmation email. If you contact us, we will investigate and respond.

Orders cannot be made from this shop due to different shipping and taxes. We can ship overseas, so please let us know your requests separately by email.

Gifts are available. Please refer to the gift page, select the paper bag on the purchase page and fill it in the notes section.

We offer gift wrapping. Please refer to the gift page and fill in the notes section on the purchase page.

Most products are available for resale. If you are in a hurry, please contact us by email to inquire about the time when the item will be resold.